We offer a variety of services when problems arise with pre- and post-sales. Contact our Customer Service Department to obtain an RMA number, ask questions about the information below, or to obtain help with a freight discrepancy.
Our goal is to ensure your total satisfaction with your purchase. If for whatever reason, you aren’t satisfied with your purchase, you can return it within 30 days of the purchase date. Claims for missing items or items damaged in transit must be received within 5 business days of receipt of merchandise. Some restrictions apply.
Requests for DOA (Dead On Arrival) Return Authorization numbers must be made within 10 days from the invoice date. Any product returned as DOA and subsequently found not to be defective will be returned to the customer with outbound shipping costs to be paid by the customer or a 25% restocking fee will be assessed. DOA product must be returned in the original manufacturer’s box and packaging with all peripherals and accessories intact. Different terms and conditions may apply to DOA return based on certain manufacturer’s specific terms and conditions.
If you have a product that is damaged by a carrier or lost in transit, or you have an incomplete shipment, you must contact the Customer Service Department. No matter what the condition of the product, you must sign for the shipment and note any discrepancies/exceptions on the carrier’s Delivery Receipt.
FAILURE TO NOTE ANY DISCREPANCIES FOR A SHIPMENT MAY CAUSE YOUR CLAIM TO BE DENIED.
Requests to research a Freight Discrepancy must be made within 10 days from the invoice date. If they are requested past 10 days, we will be unable to honor your request. Some carriers limit the time we can report a Freight Claim to them; therefore, some freight issues may have additional time restrictions.